Legal
Complaints
We aim to get things right first time. If we haven't, we want to hear about it and put it right.
How to complain
Contact us by phone on 0203 971 1234, by email at info@ourmortgagebroker.co.uk, or in writing to Our Mortgage Broker Limited, 23 Berkeley Square, Mayfair, London W1J 6HE. We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.
The Financial Ombudsman Service
If you are not satisfied with our final response, or we haven't resolved your complaint within eight weeks, you may be able to refer it to the Financial Ombudsman Service free of charge: financial-ombudsman.org.uk, 0800 023 4567, Exchange Tower, London E14 9SR.
Download the full document (PDF)
Last updated 2026-10-05.